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Careers

Customer Operations Specialist

Operations

Full Time
Melbourne

About Amber

Amber Electric is a new kind of electricity company, designed to unlock the value of renewables for everyone. We are kickstarting a smart energy revolution by empowering customers with direct access to wholesale electricity prices, as well as enabling them to shift their energy use to times when cheap wind and solar energy are generating.

We have early customers who love what we’re doing, great investors, and we have just launched to the rest of the National Electricity Market - ready to disrupt a huge market.

About the team


As the Customer Operations Specialist you’d be working in a small but growing team, reporting to the Operations and Customer Success Manager and working with the co-founders to build Amber’s ambitious vision. You’ll be learning a great deal about how a modern, innovative company engages with its customers, and as your experience grows you’ll take on more responsibility within your team and work in small teams to drive improvements in efficiency and customer experience.


Job Description

Customer Operations Specialist Responsibilities

  • Solving customers problems - both in an adhoc fashion for specific problems over the phone, email and on chat, as well as assisting in the designing and implementing of process optimisation to improve the customer experience.
  • Working closely with our electricity retail partner to help solve customer problems and deliver a seamless customer experience.
  • Working with multiple technology teams (including an external billing system and an internal development team) to ensure we are building systems that work for customers, and not expecting our customers to work for our systems.
  • Being the voice of the customer internally - keeping the organisation focused on delivering the most important things that matter to our customers.
  • Take initiative to suggest ideas on how to improve and streamline internal processes.

About You

At Amber, we want to hire self-starters who are eager to learn, and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:

  • You’re a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions
  • You’re a fast learner - you love understanding how things work and why and look for ways to improve
  • You’re empathetic - you care and want to understand customers problems
  • You’re analytical - you ask the right questions to understand the bigger picture and create insight from the information available 
  • You’re persistent - you will be working in a fast paced and changing environment and work well in difficult situations

Requirements


Minimum qualifications:

  • Bachelor's degree or equivalent practical experience
  • Effective communication and interpersonal skills
  • Solid base of IT competence with experience with Microsoft Office Suite

Ideal, but not required: 

  • Experience working in fast-paced organisations
  • Experience in energy sector or in customer support
  • Passion for technology, energy or the environment

Benefits

  • Be part of a growing technology startup that will shape the future of renewable energy in Australia
  • Flexible working hours with provision for regular work from home arrangement
  • We offset 100% of your carbon footprint for as long as you work with us (via Carbon.so)

What we believe a great team looks like

How to Apply

To apply please email us with your resume and a cover letter using the apply now button below.

Direct applications from candidates only, no recruitment firms please.

Apply Now

Other openings

Special Projects Manager

Business Development
Full Time
Melbourne
Negotiable

As the Special Projects Manager you’ll be responsible for delivering some of Amber’s most important new projects and partnerships.

VIEW Job

Finance General Manager

Finance
Full Time
Melbourne

As the Finance General Manager you’ll be responsible for managing all of Amber’s finances and will be a key part of the exec team which includes the Co-CEOs/co-founders, the CTO and CMO.

VIEW Job

Can't find anything?


We're always on the look out for new talent, if you think you'd be a great fit here at amber feel free to drop us an email at careers@amberelectric.com.au and we'll do our best to get back to you as soon as possible.