As the VP of Operations, you'll be leading our operations team. We believe this team is the beating heart of Amber - it's the team that is closest to our customers, and the one that drives the rest of business. We're on a big missions to shift Australia to 100% renewables by using the power of every Australian home (and business) to shift load to when renewables are available. This starts with creating an exceptional experience for each of our thousands of customers - and that experience often starts (but by no means ends) with our operations team.
We've been rapidly scaling, and you'll be leading an operations team currently at 10 extremely talented, empathetic, and motivated individuals. You'll be expected to continue to rapidly grow this team as we continue on our journey towards hundreds of thousands, and then millions of customers.
The first and most important attribute of this role is empathy - deep empathy for the customer, and even deeper empathy for the team you lead. You'll lead by example here - never asking someone to do something you wouldn't do yourself, and always trying to make sure you understand what's going on in the details of our customer experience.
You'll also need to combine this empathy with incredible ability to hire, develop, and manage your people to continue to build an amazing team and create a world-leading operations working environment.
Finally, you'll bring to this role a relentlessness in problem-solving, a knack for designing robust and efficient processes, and an ability to see around corners over the growth journey of the team and company, and a steadiness to help the team ride out the inevitable bumps along the way. You also have an unlimited curiosity and embrace working at the highest granularity of detail in order to design the right solution.
Outside of your own team, you'll also be a key member of the executive leadership team. We expect this person to be the loudest advocate internally for keeping the rest of the business focused on delivering for customers.
Please submit your CV and cover letter to email@example.com, using the subject line: [Your Name] VP of Operations.
Please answer the following questions in your cover letter:
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