Need a quick answer? 💡
Check out our surprisingly helpful FAQs.
For minor faults and outages in your area, you'll need to contact your energy distributor. They’re responsible for the supply of energy – that is, the poles and wires, and connections to your home.
Want to call us?
For a faster response, email us at info@amberelectric.com.au.
Otherwise, call us on 1800 531 907. If Amber's energy nerds are busy with other calls then we won't put you on endless hold - instead, please leave us a detailed message to request a callback.
SmartShift™ customer?
If you have a genuine emergency related to your SmartShift™ optimisation please email our head technician at smartshift-urgent@amberelectric.com.au (they will be paged immediately).
Emergencies include: no hot water, your pool pump isn't working and it's affecting the health of your pool, or your battery has been overly discharging and you don't have any stored reserve.
Please include as much information as possible with your request so the team can start working on a fix immediately.
For other issues with your SmartShift™ optimisation (such as no usage data in the app) please email the team at smartshift@amberelectric.com.au.
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