The Smart Energy Revolution has arrived

We are launching in VIC, QLD, ACT, NSW and SA very soon.

Leave your email to be one of our first customers. When it’s your turn to come on board our team will be in touch to guide you through the process.
Oops! Something went wrong while submitting the form.
close

Browse our most Frequently Asked Questions

Something urgent?

Call us on 03 6144 7022
Q
Where is Amber available?
We are launching in VIC, NSW, SE QLD, ACT, and SA in the next few months. You can sign up to get early access here.
Q
What makes Amber different?

Amber is a completely new business model: We use wholesale prices to rebuild trust and enable more renewables. What’s so different about that? Well, traditional retailers sell electricity at a flat price, but they all buy electricity at the wholesale price, which changes every 30 mins based on supply and demand – and is increasingly driven by the availability of renewables.

Traditional retailers turn changing wholesale prices into a flat price through expensive hedging strategies. Instead of taking a retail margin, which can be over $1,000 a year, we charge a flat fee of $10 per month to give you access to real wholesale electricity prices, allowing you to benefit from using cheaper renewable power. That means we will even pay you to use power when wholesale prices are negative.

Because we charge a flat fee, our only incentive is to help you reduce your electricity costs. This creates a model of trust and partnership - where we all can win together. We like to call it the Smart Energy Revolution. Read more on our How it Works page.
Q
Is Amber a licensed retailer?
Amber is not a licensed retailer. The retailer and provider of energy to customers of the Amber energy product is Energy Locals Pty Ltd ACN 606 408 879, a licensed electricity retailer (trading under business name Amber Electric Retail Services).
Q
Does Amber offer gas?
No, we’re just offering electricity at the moment.
Q
Is Amber available to small businesses?
Amber is only available to residential customers at the moment, but we plan to expand to SME customers in the future.
Q
How do I sign up to Amber?
The sign up process is a 100% online and takes less than 3 minutes. If you want to be one of our first customers, you can sign up to our waitlist here and get early access when we launch.
Q
Does it cost anything to switch to Amber?
Nope - there are no upfront costs when switching to Amber. If you don’t have a smart meter, then we will install one for you at no additional cost.
Q
What happens after I sign up?
It’s all pretty simple - here’s an overview of what is going to happen:

Cooling-Off Period: When you switch to Amber, you are given 10 business days to change your mind. This is called a “cooling-off” period. During that period, you will probably get a call from your old retailer confirming you want to leave. 

Meter Read: After the cooling-off period, we start working: the first thing we need is to get a meter read so you can get a final bill from your old retailer. If you’ve got a smart meter this will happen straight away. If you have an old-fashioned meter, we will arrange your meter read within a few days. Once this is done, you will officially be an Amber customer (we will send you an email to confirm). 

Smart Meter Installation: If you already have a smart meter, we will start collecting your data straight away and you don’t need to worry about anything else. If you do need a smart meter, we will kick start the installation process for you. We work with a third-party supplier and they usually take from 3 to 5 weeks to come to your house (we will let you know a week before in case you have any scheduling conflict). 
Q
What if I want to leave Amber?
We don’t have any lock-in contracts or exiting fees, so you are free to leave at any stage (but we are pretty sure you are going to like us).
Q
Will I lose power?
No. Shifting electricity retailers doesn’t mean changing any wires or anything. If we need to install a smart meter this will create a brief disruption to your power, usually for about an hour, but you’ll be informed before this happens.
Q
Do I need to tell my current retailer I'm leaving?
Nope, we’ll handle the break-up. You might get a call from them begging you to comeback, but you know what to do.  
Q
I have life support equipment, can I sign up?
You can, but you need to let us know immediately so we can record that.
Q
Where does my electricity come from?
Unless you’re generating it yourself, your electricity comes from the national grid (at least if you live on the Eastern seaboard). This is a giant machine of wires that connects all the generators (wind, solar, hydro, coal-fired) with all the users of electricity.  Once a generator produces electricity and pours it into the grid, it’s impossible to tell where the electricity that made your toast came from. Your retailer gets your electricity from the wholesale market, where users (retailers) and generators trade power.
Q
How do I support renewables with Amber?
You support renewables with Amber in two big ways. First of all, at Amber we only sell power that’s net zero emissions either through carbon offsets or renewable energy credits. Carbon-neutral is our default plan, but if you want to contribute more, you can opt for our 100% GreenPower plan instead.

The Amber model also empowers you to shift your usage to times when cheap renewables are coming through the grid. You can track those times through our app, by checking our 12 hour forecast. By doing this, you are creating more demand for renewable generators, helping to move Australia towards 100% renewable energy.
Q
What is the difference between the Carbon Neutral and a GreenPower plan?
Our standard carbon-neutral plan offsets the carbon produced in generating your electricity with carbon credits. These work to reduce the amount of carbon emitted by other sources or support initiatives that absorb carbon from the atmosphere.

The GreenPower plan, on the other side, It’s a government-accredited scheme that enables consumers to buy ‘certificates’ generated by renewable energy sources which can offset usage from the grid. The GreenPower scheme acts as a financial transfer that operates on top of the electricity grid. Renewable generators are awarded certificates when they generate electricity, and consumers buy these certificates to offset their consumption. This essentially gives renewable energy a price premium over dirty sources, to encourage more development of renewable sources.
Q
What exactly are wholesale prices?
Your wholesale price is the true price for your usage that Amber (and all other retailers) have to pay to provide you energy. It includes the wholesale energy costs (including hedging costs), the rates charged by your local network (who own the poles and wires), and regulated charges for environmental schemes and market operations. We also add on a carbon offset to make your energy use carbon neutral.
Q
How much does Amber cost?
All energy retailers buy their electricity from the same wholesale electricity market, where prices are set every 30 minutes. With Amber you get direct access to these prices for a flat fee of $10 per month. To make things simpler, this is a breakdown of what you will pay for: 

- Daily supply charge (including all smart meter costs, network costs and Amber's flat $10 per month)
- Wholesale price for your usage
- Any offset included in your plan (Carbon Neutral or Green Power)

To check the daily supply charge and the average wholesale price for your area, please go to our Pricing page.
Q
Does Amber offer any kind of price protection?
We've got you covered. We pass through the 30 minute wholesale prices directly, but if your average price over a month exceeds a certain amount we step in to cap you. The cap depends on which state you are in, In NSW for example we cap it to 35c/kWh. You can find out more about your state cap here.
Q
How can I keep track of wholesale prices?
Check out the portal on your computer or phone and you can see the exact price you’re paying at any time. You can also see the forecast prices for the next 12 hours and adjust your usage.
Q
What payment options do you offer?
Two options for you here - either credit card direct debit or bank account direct debit.
Q
When and how will I be charged?
We will email your bill to you monthly, unless you decide to keep your basic meter, in which case you will be billed quarterly. We then process your payment automatically using the credit card or bank details you provided us during sign up, so you don’t have to worry about doing anything.
Q
Are there any penalties for late payments?
No, if there’s something wrong when we try and charge your credit card or direct debit, we’ll just give you a call and sort it out.
Q
What exactly is a smart meter?
A smart meter measures and records your usage data at 30 minute intervals and transmits it to the electricity network regularly using 3G. This means you can be charged the wholesale electricity price for your usage as at each 30 minute interval. This way you also get your usage data everyday instead of only once every 3 months when someone drives by and reads your meter.
Q
How much will the smart meter cost me?
There's no upfront cost for a smart meter, as technically you don't own the smart meter and neither do we. Instead, the smart meter is installed by a "Metering Services Provider", who then own the meter and charge the us to get access to your data. The cost is about $75 a year and we've already include the ongoing cost of this in the total Daily Supply Charge on our Pricing page.
Q
Can I get a smart meter if I'm renting or in an apartment?
You sure can. Installing a smart meter shouldn't have any impact on other apartment owners in the building, or on any future tenants in the property. If new tenants decide to use a different retailer from Amber then they can keep that Smart Meter and use it with a new retailer at no cost from us.

If you have any concerns, it's a great idea to check with your landlord or building manager first.
Q
What happens to my smart meter if I leave Amber?
You'll be able to keep that smart meter and use it with your new retailer as no cost from us.
Q
What happens when a smart meter gets installed?
Smart meter installation needs to be done by a certified electrician. When you sign up to Amber, we'll work with metering companies to coordinate your installation. Once you've got a date for installation, the electrician will remove your old meter and install the new one in the same spot. This might involve you losing power for a little while (usually less than an hour). Once everything is working, you’re good to go with, and we can start giving you real wholesale prices for your usage.
Q
Are you able to read my mind through my smart meter?
Yes - and you should be ashamed of what you're thinking about right now...
Q
I have a solar system, will you pay me the export prices?
We pay out wholesale prices for any electricity you feed into the grid, so essentially you get paid the same amount a big generator would get. That means your FiT (Feed in Tariff) is set partly by when you export power and you’ll receive more if you are exporting at expensive times (It's a little higher than that as we also pay you for loss factors and environmental costs).

Looking for more information?

Supporting renewable energy resources
Keeping the climate on an even keel seems overwhelming, but there are actions we can all take to support renewable energy
Read More
Thinking About Going Solar? Here’s What You Need to Know.
Solar sounds great. You install the panels, you generate power, it’s better for the planet and better for your wallet. Right. That’s all true. What...
Read More
Q
I'm moving, can I stay with Amber?
If you’re staying within our distribution area, then sure! Just give us a call or email us as soon as you have your move-in date so we can make all the arrangements. If your new place does not have a smart meter, we will also need to install one for you.
Q
How do I change my credit card details?
Please get in contact by phone or email us at info@amberelectric.com.au and let us know you want to change your details.
Q
I have life support equipment, can I still sign up?
You can, but you need to let us know immediately so we can record that.
Q
My power is out, what should I do?
We can’t control the wires, so the best thing to do is to call the network companies. You can find their contact information here.

join the smart energy revolution

Join waitlist