Can I sign up with amber?
At the moment amber is only available to customers in the Sydney metro area (Ausgrid Distribution network)
and South Australia
. If you live outside this area then jump on our waitlist and we’ll let you know as soon as amber is available.
How do I sign up?
Take three minutes and sign up online here.Does it cost anything to switch to amber?
Nope - there are no upfront costs when switching to amber. If you don’t have a smart meter then we will install one for you, but this cost will be added to your ongoing bill.What happens after I switch?
Once you make the decision to switch, you serve a 10 day ‘cooling off’ period, giving you the flexibility to change your mind. Then, we get to work. After your cooling off period, we need to get a final meter read so you can get a final bill from your old retailer. If you’ve got a smart meter this will happen straight away. If you’re on an old-fashioned meter, we will arrange your meter read within a few days.
Congrats! Now you're an amber customer (it should feel pretty good). We’ll start offsetting your usage with 100% renewable power straight away. If you don’thave a smart meter, it’s time to get one, so that we can record your real-time electricity usage. We’ll arrange installation, and the cost of your new meter will be added to your amber monthly bill. This could take up to two weeks so in the meantime, we’ll use an average of your electricity usage to calculate your prices.
How does it work before I get a smart meter installed?
While we’re sorting out your smart meter, we can’t give you real-time prices because we don’t know your real-time usage. We’ll estimate your bill based on your actual total usage and the estimated proportions over the day. These estimates are used by the market operator to charge us, so we just pass these costs straight through. We’ll also be working hard to make sure you get your smart meter installed as fast as possible.
Find out more:
https://www.aemo.com.au/Electricity/National-Electricity-Market-NEM/Data/Metering/Load-ProfilesWill I lose power?
No. Shifting electricity retailers doesn’t mean changing any wires or anything. If you need to install a smart meter this will create a brief disruption to your power, usually for about an hour, but you’ll be informed before this happens.Do I need to tell my current retailer I’m leaving?
Nope, we’ll handle the break-up. You might get a call from them begging you to comeback, but you know what to do.
When is amber coming to my area?
We’re planning to launch in the rest of NSW, ACT, QLD, and VIC really soon - jump on our waitlist
to be the first to know. (We love you guys over in WA, NT, and TAS too, but you’ve got a different electricity system).Are there any contracts or leaving fees with amber?
Nope, nothing like that. We’d rather you stay with us because you’re happy.