Hungry for some more info? Below are a list of the questions we get asked most frequently about pricing. Otherwise click here to browse through all our FAQs.
All energy retailers buy their electricity from the same wholesale electricity market, where prices are set every 30 minutes. The wholesale price is the true price for your usage that Amber (and other retailers) have to pay to provide you energy. The wholesale price includes wholesale energy costs (which vary every 30 mins), hedging costs, the rates charged by your local network (who own the poles and wires), metering costs and regulated charges for environmental schemes and market operations. We also add on a carbon offset to make your energy use carbon neutral.
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Our app shows you the live wholesale price and provides a forecast to help customers who want to plan their electricity usage. If you have a power-hungry appliance such as a dishwasher, all it takes is a quick look at your app to see whether it's a good time to turn it on. Small changes to your routine can have a big impact on your bill.
We've got you covered. We pass through the 30 minute wholesale prices directly, and this is typically significantly cheaper than the Government’s Default Market Offer, but to give you peace of mind we guarantee you will never pay more than the Default Market Offer over a year or we’ll refund the difference.
Yes. If you live in VIC, the Premium FiT is actually funded by the Government, so we'll pass that straight through to you, and even add on our normal FiT (equal to the wholesale energy price at the time of exports) as well.
Yes - that's a controlled load tariff, which means that your local network give you cheaper rates for your energy.
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