Success! You've signed up with amber

We've received your request to switch your energy across to amber - so you can start getting your energy at real-time wholesale prices. We're pumped to have you onboard! We'll be sending out an email with all the below information - but here it is if you're too excited to wait!

What happens now?

Well your work is done - we'll take over from here. Here's what's happening in the background:

1. Starting from now you have a 10 day cooling off period in case you decide we suck and you'd rather stick with your old retailer. In that case - just let us know and we'll cancel it for you (and anyway you can always leave us anytime - we don't have any exit fees or anything)

2. After your cooling off period, we need to get a final meter read so you can get a final bill from your old retailer. If you’ve got a smart meter this will happen straightaway, if you’re on an old-fashioned meter we will arrange to get this done in a few days

3. After all that you'll be an Amber customer (it should feel pretty good). We’ll start offsetting your usage with 100% renewable power or carbon credits straight away, but before we can give you proper real-time pricing we need to install a smart meter to be able to record how much you are using in real-time. This could take 1-2 weeks - in the meantime we will use an average of your electricity usage to calculate your prices.

Still have some questions left? Give us a ring on

03 6144 7022

We're open 9-5 during Business days

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