We've received your request to switch your energy across to Amber powered by Energy Locals - so you can start getting your energy at real-time wholesale prices. ⚡️
We're pumped to have you on board! We've sent you an email confirming your sign up.
What happens now? (Please note - if you're starting your connection with Amber at a new address then steps 1 and 2 below don't apply - we'll be in touch separately over email with more information.)
✅ 1. (You are here) 10 business day “cooling off” period We’re legally required to wait 10 business days before kicking-off your transfer to Amber. You’ll still be with your current retailer during this waiting period. ◻️ 2. Final meter read After your cooling off period ends we need to get a final meter read done so your current retailer can issue your last bill. ◻️ 3. Smart Meter installation (you’ll skip this step if you already have one). Though you’ll be our customer as soon as your final meter read has been completed, we can’t pass through the 30-minute wholesale price of energy until you get a smart meter installed. ◻️ 4. Get real-time prices and download the Amber Electric app Once you’re up and running with a smart meter, you’ll be able to access Amber’s real-time wholesale price and view forecast prices in the app.
Still have questions? 💡 Search our FAQs or email us anytime.
Amber passes through wholesale electricity prices directly at the cost to us, this includes: wholesale energy costs, hedging costs, network charges (per kWh and per day), metering costs, environmental costs and carbon offset costs.
Amber acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land on which we operate. We pay respect to Aboriginal and Torres Strait Islander Elders past, present, and emerging.