Here's our Privacy Policy

About​ ​this​ ​policy 
Amber Electric ​will​ ​do​ ​the​ ​right​ ​thing​ ​by​ ​its​ ​customers​ ​and​ ​we​ ​know​ ​privacy​ ​is​ ​important​ ​to​ ​you.​ ​To​ ​provide you​ ​with​ ​a​ ​service​ ​we​ ​need​ ​to​ ​collect,​ ​store​ ​and​ ​in​ ​some​ ​cases​ ​share​ ​personal​ ​information.​ ​This​ ​policy explains​ ​how​ ​we​ ​manage​ ​that​ ​in​ ​order​ ​to​ ​protect​ ​your​ ​privacy. 

Amber Electric
This​ ​policy​ ​relates​ ​to​ ​all​ ​activities​ ​of​ ​Amber Electric Pty Ltd ABN 98623603805 ​including​ ​its website.​ ​References​ ​to​ ​“us”,​ ​“we”​ ​and​ ​“our”​ ​in​ ​this​ ​policy​ ​are​ ​references​ ​to​ ​Amber Electric,​ ​its​ ​related bodies​ ​corporate​ ​and​ ​its​ ​contractors. 

This policy is also consistent with the policy of our primary partner Energy​ ​Locals​ ​Pty​ ​Ltd,​ ​ABN​ ​23606408879​ ​(Energy​ ​Locals)​, who we provide electricity services as an agent for.

Privacy​ ​Act 
The​ ​Privacy​ ​Act​ ​1988​ ​(the​ ​Act)​ ​sets​ ​out​ ​the​ ​Australian​ ​Privacy​ ​Principles​ ​(the​ ​Principles)​ ​and​ ​we​ ​are committed​ ​to​ ​following​ ​them,​ ​as​ ​they​ ​are​ ​designed​ ​to​ ​protect​ ​confidentiality.​ ​Information​ ​that​ ​can​ ​be used​ ​to​ ​identify​ ​an​ ​individual​ ​(such​ ​as​ ​name,​ ​address​ ​and​ ​so​ ​on)​ ​is​ ​classified​ ​as​ ​personal​ ​information. 

Why​ ​and​ ​how​ ​we​ ​collect​ ​personal​ ​information
Amber ​will​ ​only​ ​collect​ ​personal​ ​information​ ​if​ ​it’s​ ​necessary​ ​for​ ​one​ ​or​ ​more​ ​of​ ​the​ ​services​ ​we provide​ ​to​ ​you. 
Where​ ​possible,​ Amber​ ​will​ ​always​ ​collect​ ​personal​ ​information​ ​directly​ ​from​ ​you,​ ​either​ ​via​ ​a​ ​form you​ ​completed​ ​on​ ​our​ ​website,​ ​email,​ ​post,​ ​via​ ​a​ ​phone​ ​conversation​ ​with​ ​you​ ​(the​ ​phone​ ​conversation could​ ​be​ ​with​ ​Amber​ ​or​ ​a​ ​third​ ​party​ ​authorised​ ​to​ ​work​ ​on​ ​behalf​ ​of​ ​us)​ ​or​ ​via​ ​a​ ​community​ ​or commercial​ ​partner​ ​of​ Amber.​ ​There​ ​are​ ​also​ ​situations​ ​in​ ​which​ ​we​ ​may​ ​collect​ ​information​ ​from others,​ ​such​ ​as​ ​meter​ ​data​ ​from​ ​a​ ​distribution​ ​company​ ​or​ ​metering​ ​coordinator​ ​so​ ​we​ ​can​ ​calculate​ ​your usage,​ ​or​ ​information​ ​from​ ​your​ ​existing​ ​energy​ ​retailer​ ​so​ ​we​ ​can​ ​fulfil​ ​your​ ​request​ ​to​ ​transfer​ ​to​ ​us. 

How​ ​we​ ​keep​ ​your​ ​information​ ​secure 
We​ ​will​ ​store​ ​your​ ​information​ ​electronically​ ​wherever​ ​possible.​ ​Mostly​ ​this​ ​will​ ​be​ ​within​ ​our​ ​customer billing​ ​system.​ ​Where​ ​other​ ​information​ ​needs​ ​to​ ​be​ ​stored​ ​electronically,​ ​it​ ​will​ ​be​ ​held​ ​in password-protected​ ​storage​ ​areas​ ​and​ ​only​ ​staff​ ​who​ ​need​ ​access​ ​to​ ​personal​ ​information​ ​will​ ​be​ ​able​ ​to retrieve​ ​it.​ ​From​ ​time​ ​to​ ​time​ ​it​ ​may​ ​be​ ​necessary​ ​to​ ​transfer​ ​information​ ​outside​ ​of​ ​Australia​ ​in​ ​order​ ​to process​ ​it​ ​and​ ​provide​ ​our​ ​services​ ​to​ ​you.​ ​Where​ ​this​ ​happens,​ ​it​ ​will​ ​also​ ​take​ ​place​ ​using​ ​secure​ ​transfer and​ ​storage​ ​methods.​ ​The​ ​countries​ ​it​ ​may​ ​be​ ​necessary​ ​to​ ​transfer​ ​personal​ ​data​ ​to​ ​include​ ​the​ ​United States​ ​of​ ​America. 

All​  Amber Electric​ ​staff​ ​are​ ​based​ ​in​ ​Australia,​ ​so​ ​where​ ​information​ ​is​ ​transferred​ ​outside​ ​the​ ​country​ ​it​ ​is purely​ ​for​ ​processing​ ​and​ ​never​ ​for​ ​an​ ​overseas​ ​employee​ ​or​ ​sub-contractor​ ​to​ ​use​ ​it​ ​to​ ​provide​ ​you​ ​with​ ​a service. 
If​ ​it​ ​is​ ​necessary​ ​to​ ​store​ ​personal​ ​information​ ​physically,​ ​it​ ​will​ ​be​ ​held​ ​using​ ​reasonable​ ​security precautions​ ​at​ ​our​ ​offices. 
Use​ ​of​ ​your​ ​information

To​ ​provide​ ​you​ ​with​ ​our​ ​services, ​ ​we​ ​use​ ​your​ ​information​ ​in​ ​a​ ​number​ ​of​ ​ways, ​such​ ​as: 
- setting​ ​up​ ​and​ ​maintaining​ ​your​ ​electricity​ ​supply​ ​with​ Energy Locals; 
- confirming​ ​your​ ​identity; 
- emailing​ ​you​ ​with​ ​relevant​ ​information​ ​about​ ​your​ ​account​ ​with​ ​us,​ ​or​ ​about​ ​products​ ​and services​ ​we​ ​offer​ ​which​ ​may​ ​benefit​ ​you; 
- communicating​ ​with​ ​you; 
- carrying​ ​out​ ​credit​ ​checks,​ ​receiving​ ​payments​ ​and​ ​collecting​ ​debts; 
- providing​ ​you​ ​with​ ​information​ ​on​ ​related​ ​products​ ​and​ ​services; 
- external​ ​and​ ​internal​ ​reporting​ ​to​ ​regulatory​ ​bodies;​ ​and 
- assessing​ ​the​ ​performance​ ​of​ ​our​ ​business​ ​(at​ ​an​ ​aggregate,​ ​not​ ​individual​ ​customer,​ ​level). 

Your​ ​personal​ ​information​ ​will​ ​not​ ​be​ ​disclosed​ ​outside of Amber or​ ​Energy​ ​Locals​ ​except​ ​as​ ​outlined​ ​in​ ​this​ ​policy. If​ ​you​ ​leave​ ​Amber,​ ​your​ ​information​ ​may​ ​be​ ​used​ ​to: 
- collect​ ​any​ ​money​ ​you​ ​may​ ​owe​ ​on​ ​your​ ​account; 
- ask​ ​you​ ​for​ ​your​ ​feedback​ ​on​ ​us; 
- report,​ ​on​ ​an​ ​aggregate​ ​rather​ ​than​ ​individual​ ​basis,​ ​how​ ​our​ ​business​ ​is​ ​performing;​ ​or 
- report​ ​to​ ​regulatory​ ​bodies​ ​as​ ​required. 

Disclosure​ ​of​ ​your​ ​information
The​ ​only​ ​time​ ​we​ ​will​ ​disclose​ ​your​ ​personal​ ​information​ outside of Amber or Energy Locals ​is​ ​when: 

- we​ ​are​ ​required​ ​to​ ​by​ ​law​ ​or​ ​it​ ​is​ ​requested​ ​by​ ​Police​ ​or​ ​other​ ​Government​ ​authorities; 
your​ ​local​ ​distribution​ ​company,​ ​metering​ ​coordinator​ ​or​ ​metering​ ​provider​ ​requires​ ​information to​ ​maintain​ ​your​ ​supply​ ​or resolve​ ​a​ ​dispute; 
- we​ ​carry​ ​out​ ​a​ ​credit​ ​check; 
- we​ ​need​ ​to​ ​use​ ​a​ ​third​ ​party​ ​to​ ​collect​ ​overdue​ ​debt; 
- you​ ​choose​ ​to​ ​move​ ​to​ ​a​ ​different​ ​energy​ ​retailer 
- we​ ​need​ ​to​ ​work​ ​with​ ​an​ ​ombudsman​ ​or​ ​other​ ​approved​ ​body​ ​to​ ​resolve​ ​a​ ​complaint​ ​or​ ​dispute; 
- we​ ​need​ ​to​ ​add​ ​your​ ​information​ ​to​ ​other​ ​customers’​ ​information​ ​so​ ​we​ ​can​ ​measure​ ​the​ ​overall performance​ ​of​ ​our​ ​business; 
- we​ ​need​ ​to​ ​communicate​ ​with​ ​one​ ​of​ ​our​ ​community​ ​or​ ​commercial​ ​partners​ ​to​ ​tell​ ​them​ ​which 
- customers​ ​have​ ​chosen​ ​to​ ​support​ ​them;​ ​or 
- you​ ​tell​ ​us​ ​we​ ​can​ ​do​ ​this. 

Your​ ​access​ ​to​ ​your​ ​personal​ ​information 
You​ ​can​ ​ask​ ​us​ ​to​ ​share​ ​with​ ​you​ ​the​ ​information​ ​with​ ​hold​ ​about​ ​you.​ ​You​ ​can​ ​do​ ​this​ ​by​ ​emailing​ ​us​ ​at info@amberelectric.com.au.​ ​If​ ​you​ ​think​ ​that​ ​we​ ​are​ ​holding​ ​inaccurate​ ​information,​ ​you​ ​can​ ​ask​ ​us​ ​to change​ ​or​ ​delete​ ​it.​ ​We​ ​can’t​ ​guarantee​ ​we’ll​ ​be​ ​able​ ​to​ ​meet​ ​every​ ​request​ ​to​ ​change​ ​or​ ​delete information​ ​and​ ​if​ ​we​ ​can’t,​ ​we’ll​ ​explain​ ​why. 

If​ ​we’re​ ​sending​ ​you​ ​information​ ​about​ ​new​ ​products​ ​and​ ​services​ ​that​ ​you​ ​don’t​ ​want​ ​to​ ​receive,​ ​you​ ​can opt​ ​out​ ​of​ ​these​ ​communications​ ​at​ ​any​ ​time​ ​by​ ​emailing​ ​info@amberelectric.com.au. 

Your​ ​payment​ ​details 
We​ ​do​ ​not​ ​store​ ​credit​ ​card​ ​data.​ ​All​ ​credit​ ​card​ ​data​ ​is​ ​stored​ ​by​ ​our​ ​banking​ ​partners,​ either ​Westpac or Stripe.​ ​The transfer​ ​of​ ​bank​ ​account​ ​data​ ​(eg​ ​BSB​ ​and​ ​account​ ​number)​ ​always​ ​takes​ ​place​ ​using​ ​an​ ​encrypted Secure​ ​Socket​ ​Layer​ ​protocol. 

Your​ ​own​ ​login​ ​details 
When​ ​you​ ​set​ ​up​ ​a​ ​login​ ​for​ ​online​ ​access​ ​to​ ​your​ ​Amber Electric ​account,​ ​it’s​ ​your​ ​responsibility​ ​to​ ​keep those​ ​details​ ​secure.​ ​Please​ ​logout​ ​after​ ​using​ ​the​ ​Amber Electric ​website​ ​if​ ​others​ ​have​ ​access​ ​to​ ​the​ ​same computer​ ​or​ ​device. 

Cookies​ ​and​ ​our​ ​website 
Like​ ​most​ ​websites,​ ​Amber​ ​uses​ ​cookies​ ​to​ ​help​ ​improve​ ​the​ ​experience​ ​people​ ​have​ ​when​ ​dealing with​ ​us​ ​online.​ ​Cookie​ ​files​ ​can’t​ ​be​ ​used​ ​to​ ​access​ ​your​ ​computer​ ​or​ ​the​ ​information​ ​stored​ ​on​ ​it. To​ ​help​ ​improve​ ​our​ ​website​ ​and​ ​online​ ​experience,​ ​we​ ​use​ ​analytical​ ​tools​ ​to​ ​measure​ ​how​ ​the​ ​website is​ ​used. 

In​ ​order​ ​to​ ​keep​ ​our​ ​electricity​ ​prices​ ​low,​ ​we​ ​may​ ​introduce​ ​advertising​ ​on​ ​the​ ​Amber ​website. This​ ​would​ ​involve​ ​the​ ​use​ ​of​ ​cookies​ ​to​ ​better​ ​select​ ​advertising​ ​that​ ​may​ ​be​ ​relevant​ ​to​ ​you,​ ​but​ ​your private​ ​data​ ​would​ ​not​ ​be​ ​shared​ ​with​ ​any​ ​advertiser. 

If​ ​you​ ​start​ ​the​ ​process​ ​to​ ​join​ Amber​ ​but​ ​don’t​ ​finish​ ​it,​ ​we​ ​may​ ​use​ ​the​ ​information​ ​you​ ​entered up​ ​to​ ​that​ ​point​ ​to​ ​contact​ ​you​ ​by​ ​phone​ ​or​ ​email​ ​to​ ​see​ ​if​ ​we​ ​can​ ​help. 

Changes​ ​to​ ​this​ ​policy
Amber​ ​may​ ​change​ ​this​ ​policy​ ​at​ ​any​ ​time​ ​and​ ​we’ll​ ​notify​ ​you​ ​of​ ​changes​ ​by​ ​posting​ ​a​ ​message​ ​on our​ ​website. 

Complaints 
If​ ​you​ ​feel​ ​we​ ​have​ ​not​ ​complied​ ​with​ ​this​ ​policy,​ ​please​ ​contact​ ​us​ ​so​ ​we​ ​can​ ​investigate.​ ​You​ ​can​ ​contact us​ ​by​ ​emailing​ ​info@amberelectric.com.au 




Find out more about amber

Visit our FAQ Page for more information
Give us a ring at 03 6144 7022
Or email us at info@amberelectric.com.au